Terms & Conditions for The Loft, The Courtyard and Broad Street House.

We hope you’ll find everything you require when you arrive. Linen and towels are provided

along with initial supplies of tea, coffee, milk, toilet rolls and various cleaning products. These are complimentary
and provided for your convenience on arrival. There are large supermarkets nearby for any additional supplies.

Making a booking

A deposit of £300 payable by credit or debit card is required to make a provisional booking. This
deposit also acts as the damage deposit to be refunded after your departure.
This deposit can be paid online or over the phone.

Credit or debit card details required:

  • Your name as it appears on the card
  • The address to which the card is registered
  • The card number
  • The expiry date
  • The security code
  • And an issue number if there is one.

Please, also ensure we have your mobile phone number in case of an emergency.

Upon receipt of these details or payment of the deposit online we will check and confirm availability before sending you your official e-mail confirmation.

Your booking / damage deposit is in addition to the rental price of the property, as this is held as security until after your departure.

Damage Deposit: By “damage”, we mean not only any physical damage to the property but
also damage caused by irresponsible behaviour that compromises our reputation as a stylish
holiday home in the city of Bath. We need you to be considerate of your neighbours and not to
make unnecessary noise or play loud music too far into the night. Please make everyone in
your party aware that they must be respectful and leave the property and its reputation in good
condition. Please, be sure that everyone in your party is aware of this commitment before making your reservation.

The full balance will be taken up to 2 months before your arrival date. We’ll send you further
confirmation at that point to let you know we have taken your balance and to arrange your
arrival plans.

We can take this from your credit or debit card also.
Deposits are refunded within 2 to 7 days of your departure.

Cancellations: In the event of a cancellation after you’ve paid your deposit or your full balance,
we will make every effort to rebook the property. If the property is rebooked, your funds will be
returned, less a £100 admin fee.

However, if the property remains vacant, you may forfeit these funds paid to us in good
faith. We recommend that you have suitable holiday insurance to cover this eventuality.